Dear past, present and future students and clients of JIBC’s Fire & Safety Division (FSD):
On July 1, 2015, JIBC implemented a new student information system. Unfortunately, system implementation did not proceed as anticipated, which significantly impacted our ability to serve you. For example, you may be having difficulty registering for courses, retrieving student data or even simply attempting to contact us. I sincerely apologize for any resulting inconvenience or frustration.
In an attempt to better serve you, we have compiled a list of Frequently Asked Questions specific to the FSD (see download link below). If you have a question not addressed by these FAQs, please email us at firstname.lastname@example.org. A dedicated staff person will be monitoring this account on a daily basis and ensuring concerns get forwarded appropriately. Our goal is to respond to questions within 48 hours.
The FSD takes pride in supporting and continuously improving the training provided to the Fire Service community. We continue to work diligently to improve the information and processes we offer students, and this remains JIBC’s number one priority. Once again, on behalf of all Division staff, I apologize for the challenges you may be experiencing and thank you for your understanding and patience as we move forward.
Peter Grootendorst, MA, CFO, Fire Chief (Ret.)